![]() ![]() Video streaming with powerful encryption and P2P transfer technology protect your privacy. You can be confident - your cameras are well protected from unauthorized access! AtHome is the best choice for your home video surveillance.ġ. Used together with AtHome Video Streamer, you are able to keep an eye on your home when you are outside, and receive alerts right away in case of any incident! ![]() You will receive a push notification with GIF images when detects human from video streams,much more accurate than traditional motion detection.ĪtHome Camera turns more than 30 million devices into a video monitoring system, acting as baby monitor, pet camera, nanny cameras, elder care etc. Support including PCs and phones. Deleting a camera removes any logs associated with the camera that can help us diagnose potential issues the camera is having.Description of AtHome Video Streamer-turn pho Now support human sensing. We recommend factory resetting your camera once a month but do not recommend ever completely deleting the camera from the application. This helps clear out any unnecessary stored cache that can bog down your network and cause the camera - as well as other devices- to not work properly.ĩ. Industry leaders recommend unplugging your router once a month for 30 seconds, then plugging it back in. This will help you determine if the camera or the location is the issue.Ĩ. If you have more than one camera and one camera keeps going offline try to switch positions between where the camera is located and where a camera works well and see if the camera performs better in a different location. Make sure to always upgrade to the latest firmware through your iSecurity+ app or online at .ħ. We will often release new firmware to improve the connectivity of the cameras. Our cameras will not work efficiently with DSL services or LTE hotspot routers.Ħ. Tend cameras require at least 2 Mbps upload speed per camera. If you are using multiple cameras or you are constantly using motion-triggered recordings, you may need to upgrade your broadband plan. This could be because you are using a lower tier broadband plan, or because you are consuming too much bandwidth (downloading/uploading files or streaming from your computer). You may have insufficient bandwidth at home. Position your router a few feet away from these devices to improve your router's performance.ĥ. Check for interference from common household electronics. There are a variety of household appliances and devices (televisions, microwaves, baby monitors, cordless phones) which could cause wireless interference. Your router must use the 2.4GHz frequency mode to be compatible with our cameras.Ĥ. Please reference your router's user manual for changing channels. Interference may be problematic when living in an apartment complex, where there are multiple networks operating on the same channel. Check for interference from other WiFi networks. Minimize the number of physical obstructions between the camera and router.ģ. Even if your camera is not too far from your router, there may be different materials (walls, floors, metal, concrete, plaster) that can block the WiFi signal. Move your camera closer to your router.Ģ. However, if your camera goes offline very often, you can try the following troubleshooting techniques.ġ. Occasionally, your camera may go offline due to network connectivity. ![]()
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